Sheraton Vistana Villages Resort Villas, I-Drive Orlando

Room was perfect. Staff was great. Every other day room refesh was great as well.

The rooms, the pool, the people! The team at the front desk went the extra mile to accommodate our requests even though they were at full occupancy. We stayed in the Key West section and the rooms are all freshly renovated. They are spotless. The pools are fabulous. The resort is top notch but the main thing that stood out was the level of customer service we received. The team here are super responsive... Front desk, security, housekeeping, maintenance and the team in the main pool bar. Customer Service across the board was excellent. They have a customer text alert system in place, Any issues you text them and they respond immediately. Really excellent.

Facilities were fantastic. Property was exceptionally clean and was kept clean by housekeeping staff. The villa had everything we needed, dishwasher, washer and dryer. Location was perfect for visiting the local parks and restaurants. Secure grounds with guarded gate.

I enjoyed that the rooms were nice and had a lot of space. Kitchen had everything you need, and each room had its own bathroom. love that it has more than 1 pool and that there is one especially for kids. I liked that if there was any problem with the room or if needed anything. The front desk would send someone right away to solve the problem.

I loved everything! The pool was clean, Inviting, and spacious with everything you could use at the pool. The rooms was clean, well stocked and all appliances were in working order. The views of the lake from your room was a tranquil touch. The grounds allowed for great morning walks with a secure and safe space. Loved seeing security out and about with teen kids exploring. Finally, the staff was exceptional. Staff willing to assist in whatever you needed. Overall, The Sheraton villages has hospitality down to a science. Thank you for the good experience.